Rental Policies

Keys to the Vacation Home

Most of our homes are equipped with a coded entry system. If you have problems getting into your vacation home, contact the guest coordinator. Codes should be e-mailed to the renter 2-4 weeks prior to arrival. If within 2 weeks and you have not received the code to the house, please contact Mary Beth Comfort at [email protected] or 614-354-0774

Housekeeping & Linen Supplies

All of our homes provide bed linens (sheets, pillow cases, blanket & bedspread/comforter) as well as towels and washcloths but you will have to make the beds up when you arrive. You must bring your own personal beach towels. Out of courtesy please do not use the bathroom towels down at the lake. Each bathroom will be provided one starter roll of toilet paper, a hand soap and a box of tissues. The kitchen will have one roll of paper towels, a starter pod for dishwashers and a complimentary dish soap. We do provide trash bags. Be sure that ALL trash is bagged before taking to outside cans. Our trash service does not pick up the cans to empty. They remove each bag by hand. At the end of your stay please remove all sheets from beds and place on the floor. Do not remake the beds. Place all used towels and in the bathtub.

Telephone & Internet Service—Electricity—Satellite TV

Any interruption of phone, electric or satellite service caused by weather or other reasons unforeseen, does not constitute grounds for a refund. For some properties the internet is a satellite based service and has limited bandwidth, it is provided for basic email and web surfing, high bandwidth features like video streaming will not always be available. There are plenty of alternative viewing options on our cable TV service. If you log in to your media accounts on the TV BE SURE to LOG OUT before you leave.

Gas Grills

Gas grills and gas are provided for your use, but do so with great caution and heed any warning labels. If you run out of gas or the grease pan fills up, please contact the guest coordinator. Please clean grill after each use and replace cover after cooling.

Lost & Found

We are not responsible for any items lost during your stay or left after your departure. If you find that you are missing something after your leave, contact our guest coordinator. We will do our best to locate the missing items and return them to you.

Maintenance

The property owners do everything possible to keep all equipment in good working order. However, it is impossible to guarantee that all appliances, hot tubs, hot water heaters, etc will be working 100% of the time. We do strive to correct deficiencies as soon as possible. Report all maintenance problems immediately to the guest coordinator. Be certain to leave your name and description of the problem so we may expedite corrective service. Please take reasonable action to secure the problem as not to incur unnecessary damage. In the event maintenance must be performed, we will do our best to do so without inconvenience to you.

Seasonal Water

Some properties are on a part of Norris Lake that is impacted when the TVA lowers the level of the lake. Somewhere around the middle of September, the TVA will begin to lower the lake to allow for flood control in the spring. Our docks in seasonal water may or may not be available during this time, however, the general lake never freezes and is always accessible.

Pet policy

We are pet friendly and pets are permitted on a case by case basis. All pets must be pre-approved and there is a non refundable fee of $125 per pet.

Disclaimer

We make every effort to assure that all our descriptions and representations from our staff, brochures, and website are accurate. However, we are not responsible for printing errors, changes made by owners in the furnishings and amenities. Prices, amenities, specials, seasons, minimums, and/or maximums are subject to change with or without notice.